Snova Data Policy | Privacy and Data Use

1. Data We Collect

This policy supports Apple's App Privacy Details disclosures. At this time, the Snova mobile app does not require student login and does not support in-app purchases. Lesson booking and payment are coordinated offline via WhatsApp.

For App Store disclosures, we distinguish app data collection from offline communications and instructor profile management.

1.1 Students (browsing in app, no login)

No required student account creation in app
No in-app payment collection
No intentional storage of student personal identifiers in app
No intentional collection of contacts list, SMS contents, or photo library

1.2 Instructors (profile data we store)

Display name / nickname and profile photos
Certificates / qualifications (images or file references)
Years of teaching experience, disciplines, languages
Instructor bio / profile description

1.3 Offline booking communications (WhatsApp)

If you contact Snova or instructors via WhatsApp, WhatsApp/Meta processes phone numbers and messages under its own policies. Snova may use information exchanged there only for booking coordination and support.

Instructors should not upload sensitive personal information into public profile fields (for example: home address, ID numbers, private phone number, private email, or date of birth).

2. How We Use Your Data

We use data only for service operation and user protection.

App functionality: store and display instructor profiles and credentials
Communication: coordinate bookings and support through approved channels
Safety and security: enforce platform rules and investigate incidents
We do not sell personal data to third parties

3. Data Sharing and Disclosure

We share data only in limited and necessary circumstances:

3.1 With instructors (for students)

If you proceed with booking coordination via WhatsApp/offline channels, the relevant contact context may be shared for lesson coordination.

3.2 With students (for instructors)

Public instructor profile information (for example display name, bio, qualifications, profile photo, years of experience) may be shown in app.

3.3 Service providers and third-party communications

We may use providers for hosting/storage under instructions. WhatsApp/Meta independently processes WhatsApp data under its own terms.

3.4 Legal requirements

We may disclose data if required by law, court order, or to protect safety and legal rights.

4. Tracking (App Store)

Snova does not track users across third-party apps/websites for advertising and does not share data with data brokers.

If tracking or advertising SDKs are introduced in the future, this policy and App Store disclosures will be updated before release.

5. Data Retention and Deletion

Retention: Data is retained only as long as needed for service delivery, legal obligations, dispute handling, and fraud prevention.
Deletion: You may request deletion by contacting our support/privacy channel. Requests are handled within a reasonable period unless legal retention obligations apply.

6. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

Access personal data we hold about you
Correct inaccurate or incomplete data
Withdraw consent for optional permissions in device settings
Request deletion of your personal data

7. Security

We implement industry-standard security measures (such as access controls and encryption safeguards). No method of internet transmission is 100% secure.

8. Changes to This Policy

We may update this policy from time to time. If material changes are made, we will provide notice in app or through other appropriate channels.

Data Policy